Summer and winter are special times in the mountains and we are excited to welcome you. We want you to feel safe and we want you to have fun. However, at Retallack, safety is our Number One Priority. This is no different as we navigate the risks associated with COVID-19. In our operations, we are following the guidance of our medical directors, the Provincial Health Authority, WorkSafe BC, and our trade association, HeliCat Canada, in developing processes and protocols to prevent the transmission of COVID-19. Currently, the Province of British Columbia is under a state of Emergency. Accordingly, we and other businesses in the province are subject to Public Safety Orders. These are law and are not optional.
To further prioritize the health and safety of our guests, staff and local communities in response to COVID-19 and other infectious diseases, we have reimagined the Retallack experience. Aspects of this plan may evolve as health orders, safety guidelines, and recommendations regarding COVID-19 change, and as we learn more about what protocols work best in our operation.
Being transparent regarding the operational changes is two-fold. We want to help ease your concerns regarding attending your trip to Retallack. We also want to ensure that if you choose to attend your trip, that you are willing to comply with the safety measures we have put in place. If you are unable to comply with these new procedures, we kindly ask you to defer your trip to next year. If you do not comply with our COVID-19 procedures, you will not be permitted to attend your trip or may be asked to depart the lodge before the end of your trip. Retallack is committed to preventing workplace harassment, bullying and violence and providing a work environment in which all individuals are treated with respect and dignity and protected from violence. Workplace harassment (including but not limited to harassing our staff about our COVID-19 or infectious disease protocols), bullying or violence will not be tolerated from any staff member, guest or third parties at Retallack. For more information please see below for our Harassment (Sexual, Physical, Verbal), Bullying & Violence against Retallack Staff Policy.
It takes the compassion, care and personal responsibility of everyone to help us ensure a safe mountain experience for all. With that in mind. we invite you to learn more below about the new procedures and protocols being implemented with your safety, our employees’ safety, and the safety of our local communities.
If you haven’t already, set aside some time to review Retallack’s Trip Planning details. This section covers how to get here in the summer, gear available at the lodge, a suggested packing list, training & prep, insurance, plus helpful information about the border and customs.
Please be aware of your potential impacts on the small communities you may travel through on your trip. The same measures we take to minimize the spread of COVID-19 on our trips need to also take place while traveling. Physical distancing, using a face covering or mask when you’re close to others outside of your travel unit, avoiding crowded places like restaurants & bars, staying home and away from others if you feel sick, and not traveling at all if you have symptoms are important elements of this plan. We also recommend driving instead of flying if at all possible. An outbreak in a small community could end your trip and work for our employees—but more importantly, it could be devastating for that community.
Prior to departing on your trip please complete the following health screen depending upon your location and follow its directions: https://ca.thrive.health/covid19/en. For more information on preventing COVID-19 please refer to: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html#p
For your safety and that of our guests and staff, if you are feeling unwell or experiencing any of the following cold-like or gastrointestinal (GI) symptoms, PLEASE DO NOT SHOW UP AT THE LODGE:
Anybody who has experienced gastrointestinal symptoms (i.e. nausea, vomiting, diarrhea) must be symptom-free for at least 72 hrs prior to arrival at the lodge. If you have any questions or concerns regarding this protocol, please do contact us at 1-800-330-1433.
You will NOT be allowed to join a Retallack trip if within 14 days prior to the start of your trip:
Please be advised that you will also undergo additional screening and training on our procedures upon arrival at the lodge. Person(s) who refuse to abide by Retallack’s safety conditions will be asked to leave Retallack’s premises immediately. No refunds or credits will be given in this situation. Under no circumstances will Retallack be responsible for any person’s costs or inconvenience as a result of being asked to leave Retallack’s premises.
Retallack is committed to preventing workplace harassment, bullying and violence and providing a work environment in which all individuals are treated with respect and dignity and protected from violence. Workplace harassment, bullying or violence will not be tolerated from any staff member, guest or third parties at Retallack.
Harassment (including sexual, physical, or any inappropriate vexatious conduct or comment by a person towards a worker that the person knew or reasonably ought to have known would cause that worker to be humiliated, offended or intimidated), bullying, and violence at Retallack is unacceptable from anyone in and around these premises.
Retallack will take whatever steps are reasonable to protect our workers from workplace harassment, bullying and violence from all sources. By entering Retallack’s premises you hereby agree to indemnify and hold harmless Retallack, its respective directors, officers, employees, guides, agents, independent contractors, subcontractors, representatives, successors, and assigns from and against any liabilities, losses, claims, demands, costs (including without limitation legal fees) and expenses arising in connection with the application and enforcement of this policy. You also agree that any rights, duties and obligations that may arise between the parties to this policy shall be governed by and interpreted solely in accordance with the laws of the Province of British Columbia and no other jurisdiction.
Guests or third parties that violate this policy may be subject to the following actions at the sole discretion of Retallack management:
Under no circumstances is Retallack responsible for the guests’ or third parties’ inconvenience or travel expenses or for providing a refund or future credit as a result of the application or enforcement of this policy.
Retallack staff (including managers, supervisors, sub-contractors, and workers) are expected to uphold both this policy and Retallack’s internal Workplace Harassment, Bullying and Violence Policy, and will be held accountable by Retallack to work together to prevent workplace harassment, bullying and violence. Any incidents of sexual/physical/verbal harassment, bullying or violence are to be immediately reported by either guests or staff members to Retallack management.
We’ll continue to review and update our policies to adhere to the most up-to-date practices to keep our guests and staff safe.
For more information please see our COVID-19 Safety Plan.