We strongly recommend that all guests purchase Trip Cancellation, Trip Interruption, and additional medical insurance before travelling to Retallack. While we hope your trip goes exactly as planned, unexpected events can happen.
Your insurance broker can also advise you on other coverage you may require, including disability, life, and personal property insurance.
Retallack provides Emergency Medical Coverage, including Ambulance/Evacuation insurance, as part of your package purchase. This coverage is only in place while you are our guest. All claims require that you be seen by a physician.
This coverage does not replace the need for Trip Cancellation or Trip Interruption insurance.
Preferred Insurance Provider
An unexpected cancellation or interruption could mean losing the money you've invested in your vacation. We recommend purchasing Trip Cancellation and Interruption insurance through our preferred provider, Acera Insurance.
Trip Cancellation/Interruption insurance generally costs approximately 5% of your trip cost and can provide valuable financial protection and peace of mind. Acera can provide a quote for this and other insurance coverages.
Get an Insurance Quote →We understand that circumstances occasionally prevent guests from joining us for their ski or bike vacation. Please review our Cancellation and Refund Terms carefully before booking.
Trip Cancellation Insurance helps protect prepaid, non-refundable travel expenses if you must cancel your trip before departure.
Trip Interruption Insurance helps cover eligible lost trip costs and unexpected out-of-pocket expenses if your trip is interrupted after it has begun.
Unexpected circumstances that may affect your travel plans include:
Coverage depends on your policy's terms, conditions, and exclusions. We highly recommend that every guest purchase Trip Cancellation and Interruption insurance.
Backcountry or regional restrictions, closures, or evacuations resulting from avalanche risk, a state of emergency, or civil authority may cause your vacation to be cancelled or interrupted. These circumstances are not covered by insurance and will not be reimbursed or refunded by Retallack.
Inclement weather and poor conditions that affect the quality or enjoyment of your trip are also not covered by insurance providers.
Most international visitors require either a visitor visa or an Electronic Travel Authorization (eTA) to fly to or transit through Canada. US citizens generally require a valid passport but do not need an eTA.
If you require an eTA, we recommend applying as soon as possible to confirm your eligibility to travel. While most applications are approved within minutes, delays or denials are possible.
Review Canada's official visitor visa and eTA requirements →
Important: Retallack is not responsible for, and will not provide refunds to, guests who are denied an eTA or entry at the Canadian border. A delayed or denied eTA, or denied entry into Canada, is not covered by Travel Insurance.
Please be aware that no insurance provider currently offers coverage for inclement weather or dangerous snow conditions during your cat skiing or snowboarding trip.
Retallack reserves the right to cancel operations at any time without notice. Under these circumstances, Retallack is not responsible for guest inconvenience or related travel expenses.
Once you arrive at Retallack Lodge, there is no need to carry cash for purchases. All expenses at the lodge will be added to your account and charged to the credit card on file.
Guests who wish to leave a gratuity may do so by credit card or in cash. Both Canadian and US currency are accepted for cash tips.
Canadian bank machines accept most international ATM cards and dispense Canadian dollars. We recommend checking with your bank about foreign exchange rates and transaction fees before leaving home.
Downtown Nelson has numerous ATMs and banking options, including Bank of Montreal (BMO), CIBC, Royal Bank of Canada (RBC), Scotiabank, and local credit unions. Credit union ATMs are also available in the nearby communities of Kaslo and New Denver.
For current currency exchange rates, visit XE.com.
